All orders will be shipped within 3 working days unless it is a custom order and needs to be made. You have the option of standard or express shipping within Australia and overseas. Australian orders will all be express posted for free. International orders will need to pay for shipping which will be displayed during the checkout process. Once your parcel has been sent you will receive the tracking details via email.
Please get in contact with us within 15 working days if you have concerns about your order. All products are hand made and quality checked to ensure this is unlikely to occur. The product is only eligible for an exchange or refund if manufacturer error has occurred, in which case we will pay for you to post the item back to us to be assessed. Please note that leather is a natural product and may contains natural marks. We believe this adds character to the product and makes each one unique.